Recognizing the need and importance of a long term support as well as maintenance to our client’s applications, SilverTouch offers a wide range of support and maintenance services to our esteemed clients.

Catering to this critical needs of customers who have got their applications running on the servers is in itself a crucial responsibility undertaken by Silver Touch through:

• Service Level Agreements (SLAs) and continuous improvement of processes based on customer feedback and performance monitoring.
• Doing Root Cause Analysis of each issue and resolving them within stipulated time
• Established Levels of Helpdesk support based on the level of gravity of issue and integrated trouble ticketing system
• The Four Cornered Approach using Corrective, Preventive, Adaptive and Perfective measures.

Our software application development, maintenance and support services encompass such activities as:

• Error tracking and debugging
• End user support
• Technical troubleshooting
• Application upgrades and enhancements
• Web content updates
• Quality assurance testing
• Documentation development and maintenance

Our clients stand apart from their competitors since they are benefited in the following ways with our Application Support and Maintenance services.

• Significant Cost Savings
• Lowered risks and increased predictability
• Increased Monitoring of the applications for security vulnerabilities
• Timely release of programs and enhancements
• Improved knowledge management
• Full portfolio optimization
• Effective Support of the applications and increased user satisfaction