• Enterprise Consulting
• NOC Process
• SLA Monitoring
• Quality compliance
• Security Audit
• Compliance consulting – ISO 27001 and ISO 20000

Silver Touch Service desk is working round the clock to provide comprehensive support to our clients based on SLA.

NOC Service Desk Functions

• Acts as Central Customer Contact
• Follows customized support process
• Detects & records events
• Investigates & prioritizes incidents
• Notifies & consults with customers
• Escalates & resolves incidents
• Manages life cycle of trouble records
• Mediates issues with vendors and carriers

Our 24x7 NOC Service Desk Team

• NOC Service Desk Associates
• NOC Service Desk Engineers
• NOC Support Engineers
• Senior NOC Support Engineers
• NOC Team Lead
• NOC Manager

Silver Touch has designed various service models as per categories of its clients. we mainly cater our services to following three major categories.